Insights & Innovations

Advanced Diagnostic Capabilities

BTC Power sees great value in advanced diagnostics and provides infrastructure to support systems.  By monitoring key data points BTC Power is automatically able to capture and diagnose errors before the Company is informed.

In addition to monitoring and BTC Power also creates extensive list of Work instructions based on error condition to more quickly triage tickets.

Key Metrics Monitored 

  • Charge system availability (uptime)
  • First Time Success Rate
    • Success full session for every plug attempt
    • Monitor Errors and Stop conditions
  • Trouble shooting guides based on error codes

About the Company

BTC Power is the leading manufacturer of electric vehicle charging systems in North America. Supplying a variety of DC and AC product lines to those in the Oil & Gas, Fleet, OEM, CPO, Government and C-store Markets. BTC Power provides chargers and service in the North America, Canada, and EU markets.

Get in Touch

BTC Power, Inc.
1719 S. Grand Ave
Santa Ana, CA 92705